Refund and Returns Policy

We are committed to customer satisfaction and comply with Portuguese consumer protection laws. Please read our return and refund terms carefully.

1. Product Returns (Mobiles, Laptops & Accessories)

• Returns are accepted within at least 14 days after receipt of the order.
• Products must be returned in the same condition, with original packaging, accessories, and proof of purchase.
• This includes both new and used devices, even if sold "as-is," unless they are faulty.
• Faulty products reported within the return period will be eligible for a refund, exchange, or repair.

2. Non-Returnable Items

The following items are non-refundable and non-returnable once opened or used:

• Mobile accessories such as screen protectors, covers, and cases
• Earphones/headphones for hygiene reasons
• Software or digital licenses, once activated or delivered

Please ensure compatibility and satisfaction before opening these items.

3. Refunds

• Refunds (if approved) are issued within 5–10 business days to the original payment method.
• In some cases, store credit or product exchange may be offered as an alternative.

4. Service Refunds (Repairs)

• Repair services are non-refundable once completed, unless the same issue reoccurs due to our fault within the warranty period.
• If the repair cannot be completed, a full or partial refund may be granted depending on the case.

5. Warranty

• Devices may include a 2-year warranty (as applicable under Portuguese law).
• Warranty does not cover physical damage, water damage, or user negligence.
• Covered faults will be repaired, replaced, or refunded based on assessment.

6. Contact for Returns & Support